General FAQs

This is the general FAQs section description.

Do you offer credit facilities?

We only offer a credit account to trading businesses with a credit history.  This can only be applied for after building up some trust via a cash account, a completed credit application form and passing a credit check.  Any credit accounts are monitored on a regular basis and will be closed at our management’s discretion.

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Do you take on small jobs?

No job is too small! We are local people servicing local people. Should you need one panel of glass for your green house or a replacement mirror for a frame you have come to the right place.  Should you have a glass or mirror requirement all you need do is contact our office on 0208 […]

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What is your sales process?

First, we need to provide you with a price, please see the answer to ‘How do I get price?’.  Once you have your price and you are happy with the design please inform us that you wish to go ahead, we turn your quote into an order and we request a deposit at a minimum […]

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How do I go about getting a price?

We can provide a guideline price based on your sizes, photographs and or drawings either from CAD drawings or otherwise.  You will need to either use our contact form to send them to us or call our office on 0208 763 8222 to discuss your project and gain our sales team’s email address to share […]

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Do you offer a delivery service?

We provide a delivery service to any of our customers, this may come at a charge.  We try our best to keep your costs down and if we can drop off your delivery at a convenient time for us, in a convenient way and at a convenient address to where we are going, we will […]

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Do you have a walk-in service?

There are only certain products that can be purchased on a walk-in basis.  We have cutting and polishing facilities in-house and we hold certain stock available for purchase straight from our workshop.  We cut to size or we can cut to your template.  Any templates should really be provided in an MDF material or something […]

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Do you offer a supply only service?

The answer to that is yes, but you must provide sizes and take responsibility for any errors.  We are happy to guide you through some aspects of your project, but you must have some knowledge of what you need and how to fit it.  We are always happy to help and will discuss your project […]

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Do you provide an installation service?

Yes absolutely, that is exactly what we do!  Glass is one of those products that has no room for error and can be very expensive if mistakes are made during the measuring process, it is all in the preparation as they say. We prefer to offer our products on a supply and install service, that […]

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Do you have a showroom?

Unfortunately, we do not have a showroom, but we do have a sales office and production workshop.  You are more than welcome to visit us, please do take note of our opening times or give us a call on 0208 763 8222 to arrange a meeting with one of our team should you have a […]

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What types of payments do you accept?

We are very flexible with regards to payments, we can accept most debit and credit cards including American Express.  We can process your payment over the phone or face to face using our card machine.  We also offer direct transfers via online banking, our bank details are shown on your invoice. Invoices are always provided […]

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